I applied online. To try and help them find a solution, I would work with them to find other available flights that would meet their schedule. This is your opportunity to really sell yourself! To build out your answer more, can you talk about all the hats you had to wear when you ran your own business? Step 4; Invited to an online group assessment. Qantas doesn't accept unsolicited resumes. There was about a month or two wait between each step. It roughly took three hours, and you had a ten minutes break. ", "Not at all, I would be very proud to be representing Qantas, but I also love to look good and take pride in myself. If your interviewer asks you any questions during your interview about having a clean driving record, driving a Qantas Airways vehicle will likely be part of the job. While the knowledge was a priority, my friendly attitude and willingness to serve others took over and helped me be very successful in both of these roles; I look forward to bringing those skills to the team here. Then we had group activity and interview with a Qantas staff. Prior to your interview, try to research the mission and values of Qantas Airways and touch on some points that relate to their mission and values. Qantas is an excellent company to work for. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. The process took 7 weeks. I applied online the Qantas website and I got an email about a week later for chat interview. Then we had group activity and interview with a Qantas staff. Travel and partner special offers available exclusively for our members. There was about a month or two wait between each step. Can you talk more about what a heavy rigid driver's license is and why you got one? Quick Apply. If so, discuss how you successfully handled this. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Have you ever had a difficult situation with a customer and how did you resolve it? Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically Qantas Careers and Jobs Recruitment 2022-2023 | Airways Vacancies: Are you searching for the latest Qantas Airways Careers and Job Vacancy Announcements? Customer Service Representative (Former Employee) - Melbourne VIC - February 21, 2020. Travel and partner special offers available exclusively for our members. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 Then there was a one on one interview, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. The key point here is to be active in the group and show the assessor you are able to work within the group. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. How would you handle a combination of scenarios with competing priorities? Step 6; Invited to do a medial. In high school, I worked for a food chain and took customer orders over the phone. Then we rotated between individual interviews, document checks, an informal q&a, and a written test. Very prompt. Book and manage your trip with features such as check-in, seat selection and boarding pass access. why did you leave your previous job and why do you want to work with Qantas Strong customer experience expertise focused in Management and . The recruitment process varies from role to role, but the general process is outlined below. In this role, I also took orders and handled customer inquiries and complaints. What ideas have you brought to a previous role that have benefitted other staff? Qantas Airways |[1^858^609^0482]| Ticket Reservation Number At this point in your interview, you need to be open and honest about any gaps in employment that you have and any blemishes that you have on your criminal record. In your answer, don't hesitate to give examples of how you've worked as part of a larger team in the past. 1 X Digital Qantas Lounge Pass | INSTANT DELIVERY "Qantas please help me! The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Anonymous Interview Candidate in Sydney, NS, The process took 2 weeks. Make sure that you also reiterate to your interviewer that you are willing to learn and master every aspect necessary for this role. Continue Reading ", "Being a business owner was always about multi-tasking, I would have to answer phones, check emails, do accounting and admin work, etc. Contact Customer Care about Your Experience with Qantas Awesome! Cabin Crew (19) Customer Service Agent (11) Flight Attendant (9) Customer Service Representative (6) Manager (4) . This question calls for a pretty simple and honest response, where you confirm your license status and also talk about your driving record in an open and honest manner. Step 3; Invited to do a psychometric test. I got 5 questions based on my CV and resume. What are you most excited about when it comes to the role? "I consider my greatest accomplishment to be the time I helped lead a team of colleagues on a project to maximize our efficiency as a department. Note that we are not considering additions to our list of Panel Suppliers. Company/Organisation: Qantas: Job Post: My current role in Customer Service finds me working with customers on processing their orders, checking shipping costs for them, and verifying current pricing on products. The process took 4 weeks. If you would like to tell us about an experience with Qantas, you can provide your feedback via our Customer Care Form. See the complete profile on LinkedIn and discover Sonia's connections and jobs at similar companies. I interviewed at Qantas in Feb 2023. I applied online. When did you have to say no to a customer. Browse our airport guides and lounge network information. Emphasize that you're always focused on finding a solution that leaves the customer feels completely satisfied. Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. Great! I had a chat interview for my first processing. The purpose of this page is to help you prepare for your job interview. It roughly took three hours, and you had a ten minutes break. The process took 3 months. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Benifits outstanding. From my own perspective, I have the ability to take direction from others and also to take the lead on things when I am the expert in any situation. Qantas Airways +1[850(387)4969] Group Reservation Number It's not enough to just have experience, though; talk about the ways in which you excelled while you completed these tasks. To add to that, specific airports also have many safety and security protocols that all passengers and staff must adhere to. Step 3; Invited to do a psychometric test. Your interviewer will be looking to hear that you are able to handle the situation with ease at Qantas Airways. We're continually finding new ways to deliver a memorable customer experience. Book your perfect holiday with a flight and accommodation package. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. Had the opportunity to ask questions about the platform/technologies that a successful candidate would get to work on. Customer Service Agent | Perth - qantas.wd3.myworkdayjobs.com As well, Qantas Airways requires that an employment verification check does take place as well, where the airline will look into at least the last 10 years of your employment history. Did you develop an action plan with them? . Discover how you can start earning great rewards and savings simply for running your business. Payment from customers definitely could be in person at the airport, so having experience here is a plus. Is was good kit much to expect and they want you to answer must research. Ways to check-in for your flight including online and on your mobile. Most importantly, be sure to talk about the things you learned in that job that you will be able to use in this role as a Customer Service Agent. When you apply for a job, you'll provide us with confidential information about yourself. I applied online. In my current job, I work the phone lines for incoming service calls. Would you have any issues in doing this? That's definitely very impressive. Travelers can often be very unreasonable to deal with for the staff at Qantas Airways and your interviewer needs to hear that you have a calm, cool, and collected approach to handling unreasonable customers. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We believe the journey should be as exciting as the destination. The hiring process at Qantas takes an average of 39.68 days when considering 136 user submitted interviews across all job titles. Qantas - Jetstar Careers | Airline Recruitment Agency Melbourne - Altara If I get a good vibe from them, I would continue to make conversation with them while also explaining anything I can about their upcoming departure. Choose one of our practice interviews to help you better prepare for your upcoming interview. Qantas Psychometric Test, Recruitment process, Interview Questions & Pilot Assessment Online Preparation - 2023 What Is Qantas? How come the meeting with your supervisor was so much more effective, and how did this meeting solve the problem exactly? I interviewed at Qantas (Sydney) in Jan 2011, I logged onto the corporate website, I submitted an online application, I received a phone call and was asked a few question about my previous work experience in customer service. There was a question about working in a high pressure environment Looking for some holiday inspiration? Earning points couldnt be easier. To best answer these questions you need to set the scene, describe the action you took and explain what the outcome was. The process took 2 weeks. If I got the strong sense that they were in distress, I would switch into helper mode with them to try and put their mind at ease while flying with Qantas Airways. If fortunate enough to join the Qantas Airways team, I would bring this same level of dedication and leadership to the customer service team.". The medical costs approximately $450. Types of psychometric testing that may be used include verbal reasoning, numerical reasoning, abstract reasoning and personality tests. describe a time you have done your work above and beyond It is just talking into the computer or phone (depending on what you use). Melbourne Airport. In any customer service and sales type role, the ability to say no to a customer in a professional and even educational manner is extremely important. The first step is usually a preliminary Qantas interview. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Employment reference and background checks, Residency, citizenship and visa requirements, Department of Immigration and Multicultural Affairs. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. I found that having a routine was a good foundation knowing full week this routine may be Interrupted, so then it was about prioritizing, I found this worked.". Qantas Cabin Crew Recruitment For Fresher, [M/F] - Apply Now I applied online. . I interviewed at Qantas in Feb 2023. "I really thrive working in a team-based environment, and that aspect of the environment here at Qantas Airways really drew me to applying for this position. My current employer is required to run a criminal background check on our staff every two years. There may be additional role specific questions which you'll need to answer so we can consider your application. If you're successful in being short-listed, you'll be invited to attend an assessment. Did you do anything notable? If you have been in a similar type of customer service situation in the past, don't hesitate to talk about how you handled that situation, as well. This is where memories are made - from helping our customers when they make a booking, to welcoming them at check-in and looking after them onboard, we strive to deliver the best in service and customer care. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. Rotating roster +1. What ideas have you brought to a previous role that have benefitted other staff? Step 7; Recieved job offer. Wow! The only blemish on my record is a speeding ticket for going 10 miles per hour over the posted limit eight years ago, and I paid a small fine for this violation. Be specific with your answers they want examples Firstly it was a one on one interview. We do not claim our questions will be asked in any interview you may have. Information on migration to Australia can be obtained from the Department of Immigration and Multicultural AffairsOpens external site in a new window. I found it daunting as you are receiving no feedback. We will not recognise an entitlement to an introduction or placement fee unless the agency has been briefed by a member of the Careers team on a specific position for which we've requested candidates via the Agency Portal. Can you talk about a time when you worked effectively with others as part of a team? The process took 2 weeks. As you answer, keep this in mind. Earn Qantas Points when riding with Uber to and from eligible Australian airports. First impressions count, so ensure your CV is up to date and highlights skills and experience relevant to the job for which you are applying. Search and book from over 15,000 cruise itineraries. They wasted my time and effort and advise me to reapply if I am still interested in their company. What key skills from that experience would you bring to this role?