If your session time expires, you will receive a notification and will be required to access the site again. How can I receive my Ticketek Gift Voucher? Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. All venues have seating options available for patrons in wheelchairs or who require assistance. Check your billing and account details. When can I request a refund if I have purchased Refundable tickets? If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). What is my online AFL Membership account? Ticketek's Group Bookingscan help you plan your next excursion. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. FAQs 2023 | AFL Membership Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Visit the Ticketek Groups page for more information. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. We recommend that you confirm with your venue whether they have an existing ticketing agreement. All rights reserved. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. We will be in contact with you within two business days of receipt of this information. Some pages may contain a virtual tour and a seating map for that venue. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . Will the event be reserved seating or general admission. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. If this does not answer your queries, our friendly team will be happy to assist. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. We also regularly monitor our ticketing system for suspicious transactions. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. Ticketek: A global leader in ticketing and technology. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. Hello fresh has an offer on Ticketek, which is a scam don't click it . These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. Safe, Fast and Verified xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f These tickets are released when not required by the promoter and generally given to us to sell to the public. You are responsible for knowing the contact details of all attendees in your group. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. What happens if I lose/change my phone or accidentally delete my Mobile Ticket? Please note there maybe no replacement for General Admission tickets. Change of mind is not an approved reason. Write a review Ask a question. Tap "Add to Passbook" at the bottom of your mobile ticket. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. You can find information on how to access your Mobile Membership through the AFL Live App here. Sign in or Sign up | Tickets for Sport, Concerts - Ticketek Australia Are there any events I can't use my Ticketek Gift Voucher for? The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Ticketek Marketplace - Buy and Sell Tickets If magnified, the display may be blurry. Invitee A changes their mind and does not proceed with their purchase. Some events have more than one price type. Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand No, the credit card pre-fill feature simply gives you the option to save your card details. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . They will be assigned the seats nearest the original purchaser. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am 1 0 obj Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. Do I have to save my credit or debit card details? Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. The original expiry date still applies to any balance remaining on your voucher. Promoters sometimes request that a number of tickets be held for promotional purposes. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. All members will have access to buy at the same time. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. Please see our tutorials on how to reserve seats in the AFL Reserve here. Is there anything special I need to do when I get to the venue to scan my mobile? Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. Staff are amazing under the circumstances," a third said. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. Set up your My Ticketek account, or check the details in your existing account. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? Terms & Conditions of Sale | Ticketek NZ What can I do to increase my chances of getting tickets to a popular This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. How do I subscribe to receive My Ticketek emails and/or SMS? If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? When will I receive my club of support merchandise pack? Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. Can I sell Child/Junior or Concession tickets on Ticketek Marketplace Check you can log in and have your passwords ready. Can held seats be purchased through any other channels? Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). Once tickets are added to Passbook, simply open the Apple Passbook app. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. St Kilda v Essendon tickets | Melbourne Cricket Ground | Ticketek Australia You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. Tour dates Ticketek is selling for the following venues only. Wu-Tang Clan & Nas tickets | Tours and Events | Ticketek Australia If there is no connectivity at the venue, can Passbook tickets still be accessed? Ticketek AU - Apps on Google Play What will happen if the barcode is sent to a non-smartphone? Yes, all events that Ticketek ticket for can be found on the mobile site. Who can book a family and concession ticket? - Ticketek Australia Once you have selected your ticket(s), there is a time limit of. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . If an event is cancelled or postponed you will need to contact Ticketek for a refund. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. Ticketek Gift Vouchers look just like a regular Ticketek ticket. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. Do I need to be logged in to see 'My Events' and if so how do I know? ) Postponed and Cancelled Events. Do I need to add to Passbook to gain entry into the venue? This can be accessed using the 'Share and Save' button on the mobile ticket. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. I've been invited to purchase held seats by my friend, how many seats can I purchase? Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. The transaction limit is 10 at both Marvel Stadium and the MCG. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. The term including when used in these Terms and Conditions is not a term of limitation. 3- 12 - Junior Ticket. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. All rights reserved. No. Gift Vouchers can be purchased for specific events when available. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". Find out more about. www.accc.gov.au. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. Your barcode will be on the first page that opens (the homepage). Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. You will receive an Order Confirmation via email immediately. If you arrive late, you may not be admitted until a suitable break in the event. This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? To do this, please check the 'keep me signed in' box when you log in. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. Please refer to Ticketek's. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. Choose the best delivery option that suits you. Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? No, there will not be a priority system in place for AFL Members dining in 2023. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. Select an event category type from the Genre drop-down menu and click 'GO'. Refunds, Payments and Exchanges. How do I request a refund if I have purchased Refundable tickets? Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. Discover New Events. No. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. The app also uses your location to alert you of events currently being held at specific venues. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). My address has changed. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). Can I request a refund if I accidentally selected the Refundable tickets option? Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. Enter the required information in the fields provided. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. My Ticketek Gift Voucher has no Voucher ID? An administration fee of $10 will be charged. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. They will be assigned the next two seats along (next to Invitee A). If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. iPad, tablet PC, laptop) to gain entry to an event? To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. chevron_left. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. I am traveling the country and have a New Zealand address but my billing address is overseas. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. Replacement cards cost $10. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. Their customer service to follow up and right the problems is poor. %PDF-1.5 What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? Concession and junior barcodes will show up as such. Will I be notified of event / gate changes? Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). endobj Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. I've sent an email invitation but some or all of my friends did not receive them. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Can I purchase tickets through the mobile site? When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. Ticketek Australia Reviews | Read Customer Service Reviews - Trustpilot Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). Change My Location If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts".