We have a range of ways to get in touch for new and existing customers. At conservative gathering, Trump is still the favourite. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. Include an address and phone number. Technical support. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. Garry Talk about pass the buck BT! normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. BT. Openreach is the UK's digital network business. Asked 22 May 2022 Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For [ link to this post] I have a line fault that needs to be fixed. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. You'll find up-to-date details of all charges and pricing information in BT Price List. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Account and billing. Well send you a text with your engineers name and mobile number. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. @bt_uk. Openreach Civil Engineer Interview Questions | Glassdoor Solved: Invisible hole diggers - BT Community - BT Broadband Was the First Engineer who the complaint was about actually a Qube Engineer? They will call you to confirm their arrival time and to find out about any access requirements. The BBC is not responsible for the content of external sites. on If you need help email your.problems@observer.co.uk. Within 10 working days, Openreach will have completed their survey. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. these comments are my own and in no way represent any company that i may or may not be linked too. For There's more to Openreach than meets the eye. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. I'm wondering will there be engineers working on a saturday? Theres no charge for most engineer visits. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. . But you will have heard of BT, BT Broadband and BT Infinity . Is Openreach a Good Company to Work For? - How I Got The Job The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Daniel Mark - Area Manager - Openreach | LinkedIn If this happens we'll text you, call you, or send you an email to arrange another appointment. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. Working at Openreach: 444 Reviews | Indeed.com To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . A company that was engineering-led is now run by business(wo)men with the resulting chaos. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 Overtime is usually available so the minimum . But heres a quick guide to the different installation terms we use, and the average timescales. Accept cookies to experience the full functionality of this page. 30-03-2021 13h08. These cookies ensure basic functionalities and security features of the website, anonymously. as per usual ,engineers working across the road and our broadband goes down. Work Experience. We publish our charges in our terms and conditions charges schedule. Do openreach/ BT engineers work 24/7 ? I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . Openreach trainee engineer interview - Page 30 - BT Community When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. This cookie is set by GDPR Cookie Consent plugin. BT Openreach apprentice engineer Tom Dickenson: A Day in the Life Well, by fiddling around on the Internet you have found me! How to report a BT line fault or broadband fault. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. If you currently work for the BT Group please apply directly through the Internal jobs board. Openreach did not have anything to add to the BT statement. And once you've got some experience under your belt, there should be opportunities for overtime. Your salary If you're an engineer, that's usually four or five days a week between Monday and Sunday. 10 reasons to work for BT Openreach - VERCIDA the home, For For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. A specific time cannot be given and access must be available for the entire slot. Ask questions and share tips with other people 24 hours a day. My dad said we needed the one downstairs which he had already disconnected. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Anna Tims is away. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. Now there is light at the end of the tunnel! This field is for validation purposes and should be left unchanged. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. Log into order tracker using your BT ID or order reference and postcode. Register (or login) on our website and you will not see this ad. Openreach to hire 5,000 engineers to bolster broadband rollout | BT If you already have an ONT, its very quick to get connected. Contact Us | Openreach Openreach hiring Openreach Engineer - Trainee in London, England Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. What are the time slots for Openreach engineer appointments? 10 reasons to work for BT Openreach. Thing is there is a lot of stuff under footways so you can't go mad. and. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . Moving home . BT Openreach Engineer - if you can't book a visit try an independent Noisy faults often dont show up on a line test result. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. @katenoblett. Contact BT. Openreach field engineer at BT Review | RateMyApprenticeship - Providing data governance through all operational teams in order to maintain and improve data quality. It says: Were very sorry about the problem with NJs broadband service. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. You might not need a visit, just the right advice and help to identify the problem! Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. Faulty equipment like a telephone or router not covered by a maintenance contract. Instal a new Telephone Extension Socket Work programme gives an insight into life as an Openreach engineer Simon Donegani - CER / Field Insights - North England - Openreach Work programme gives an insight into life as an Openreach engineer. 15h06. The ISP said it can take up to 72 hours. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. BT argued that you still received a partial service. If the work is not complex, theyll carry out all the external work required. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. I interviewed at Openreach (London, England) in Sep 2020. Although I would guess your fault will probably be picked up on Monday morning. Engineer installation | BT Help The engineer said you should only have one line and said to get rid of the other. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. on The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . Openreach, which controls most of the UK's. It was reported a yesterday (I think). The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. Openreach will then be in touch to arrange when they can complete the work at your premises. business and public sector, For business and public The cookie is used to store the user consent for the cookies in the category "Performance". Mar 2018 - Present5 years 1 month. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available You can view these money saving ideas by clicking HERE. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. This is a very common mistake made worse by the press. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. Darlington, United Kingdom. Compiled by Patrick Collinson. New Phone Installation for Broadband | How Long Does it Take? What's - Providing support for Service and Commercial inventory. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. New grading structure. They'll aim to do this within 5 working days of you placing your order. I could not recommend working for BT Openreach at all. These cookies will be stored in your browser only with your consent. When you contacted BT, it said it had not booked that engineer and did not know about the work. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. These cookies track visitors across websites and collect information to provide customized ads. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. What tips or advice would you give to others applying to BT? Super helpful and knowledgeableman. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Well send you a confirmation email with your appointment date and time slot. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. Try their website here. My Background as a Phone Engineer in Southend. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. Answered View answer in the context of this discussion Report post Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. Contact from abroad. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. Need to change your appointment? Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. business and public sector, Media This cookie is set by GDPR Cookie Consent plugin. Depending on the type of fault and the stage we're at in repairing it, you can do this online. The cookie is used to store the user consent for the cookies in the category "Other. Send us your details and we'll be in touch as soon as we can. Civil Engineer Jobs | Openreach Our broadband then stopped working completely. BT on Twitter: "@katenoblett The engineers work for Openreach not us The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. Skype involved a presentation, then a capability and suitability assessment. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents..