If you make a mistake when booking online, you can cancel your booking at no cost WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. We had a march booking santander to Portsmouth with Direct Ferries cancelled, for quite a while they insisted they could only offer a voucher and despite me saying this was not acceptable they would not give. In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. They send Google link with location but doesn't work on my phone or computer. However it took 5 weeks, dozens of emails for you to confirm the agreement. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. You can find the contact details of the local travel agencies in your booking confirmation email. Please don't hesitate to contact us, if you have any queries. When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. Directferries.nl biedt u de mogelijkheid om de grootste keuze van veerdiensten in Europa en daarbuiten te vergelijken bij alle grote veerbootmaatschappijen zodat u gegarandeerd bespaart op de ticketprijs. Buying a ticket was easy but now to see how the experience on board will be in a few months! You can check your confirmation email or log into My Account to see if you are able to amend your booking. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. I was due to take the ferry with my fianc on 27th Dec 2022 however, on 10th December 2022 I was mugged and assaulted leading to my wallet being stolen and physical injuries. Certainly worth trying your luck. Brittany ferries Anyone else having problems with getting a refund of price differences in ferry bookings with Brittany Ferries? Receive current traffic conditions, mountain pass reports, construction updates and more. Direct Ferries If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. Andrew Arthur Allen Sr. Grandchildren - prettify-shop.de More expensive but very safe an helpful.Thank you for your replay. How older, less computer savvy, or with no smart phone can work this out is a true mystery. Directferries.co.uk Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. WebUnfortunately, having booked a non refundable ticket, the ferry company has not offered a refund on this occasion. Booking a ferry online is cheap, easy and fast with Direct Ferries. I have already picked up my ferry tickets. You will save yourself money and hassle by booking direct. They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. WebWith over 350 ferry operators to choose from, we can help you to find the perfect route for you, at the cheapest price possible. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Megarian colonists claimed a direct line back to the founders of the city, Byzas, the son of the god Poseidon and the nymph Cerossa. Unfortunately, they couldn't make the changes to the booking, because this was done with Direct Ferries (DF). Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. 2901 Third Ave., Suite 500. Ferry Would recommend at all cost, better buy is straight from actual company. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. Updated 20/12/2021 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), Covid-19 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), so you. Ferry delay compensation. The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. It was to easy to book, however, even though it will be just the two of us, I tried to hook an outside room but wouldnt permit to because there was only two of us. saved me almost 50% of the amount I have recently been having to pay for this journey. No personal touch. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. COVID-19 Information You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. If the delay is more than double the times set out above, Kind regards, Maya from Direct Ferries. Since the above is not under my control, could I please request you to make an exception and cancel and refund my ferry booking. Thanks. Both ferries to and from St Barts were easy to find seating on, spacious, were smooth on the water. The prizes changes after you first buy the ticket. In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. Tried to contact by telephone- dont take incoming calls. If I misspell my name, is correction required? !Their phone number is turned off for incoming calls!!!WHY????!! Please don't hesitate to contact us, if you have any queries. We are both english and always lived in England Direct Ferries have no phone available to discuss. Thank you. Can I convert my ferry ticket to an open ticket? Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. How can this be possible. However, if you are traveling internationally, you may not be allowed to board the ferry. WebIntercity train from 1949 Deckplan, Kronprinsesse Ingrid (1949) Deckplan, Athena (1989) 1991 Deckplan (2000) as Stena Nordica, 2006 Deckplan, European Endeavour 19 July 2022. left Please don't hesitate to contact us, if you have any queries. We did so with Britanny Ferries. -10 min from Costa da Caparica by car -8 min from Cova do Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund We are very sorry about the issue, but can you please double check and provide us the correct reference number of the booking so we can have look in to this and handle your complaint. Our average member earns over 300 cashback a year. Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. Wikipedia They said it would take 48 hours to confirm. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. ferry is delayed or cancelled Email. If you do prefer to contact us in writing, our postal adress is: The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. What are my rights if my ferry is delayed or cancelled? It goes against our guidelines to offer incentives for reviews. I have NOT picked up my ferry tickets. Complete investigation into their business ethics. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! WebThe easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. In case you would like your request to be processed outside our working hours and your departure is coming up, we kindly ask that you visit a local travel agency that collaborates with the ferry company you are traveling with and they will be able to process your request. You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. Ferry Tickets Changes, Cancellations & Refunds | Ferryhopper My original booking included the ability to change my booking. WebDirect Ferries 1 50 #92 of 100 things to do in Southampton Ferries Visit website Call Write a review What people are saying By Rutrah useful to check schedule - best to book with operator directly Feb 2023 Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. or submit an enquiry. Can I cancel and get a refund? on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. We are both english and always lived in England Direct Ferries have no phone available to discuss. Please don't hesitate to contact us, if you have any queries. Kind regards, Maya from Direct Ferries. 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) Londra, Inghilterra, Southampton SO19 6AJ England. 93% of travellers recommend this experience. The process also differs if you have already checked in online and got your boarding card. Ferryhopper has its own terms of use, which you can read here. It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. Cancellations & Refunds - P&O Ferries up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. It is a customer responsibility to provide correct details and to check very careful their email inbox and spam for the confirmation or to contact us about it before the departure. How to get a refund on your train, ferry or coach tickets - The Thank you for booking with Direct Ferries. Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! Don't really get your point. Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. I even tried to take a person off and they wanted 214?! Due to data protection laws were not able to process cancellation requests by email. I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone. Companies can ask for reviews via automatic invitations. Emirates Stadium and Arsenal Museum Entrance Ticket Including Audio Guide, Leeds Castle, Canterbury Cathedral and Cliffs of Dover Custom Day Trip, Stonehenge Inner Circle Access Day Trip from London Including Windsor, Burnings, Butchery & Black Death: A Walking Tour of London's Bloody Past, Private Tour: Harry Potter Black Taxi Tour of London, James Bond Film Location Walking Tour in London, Private Tour of London Center plus optional Changing of Guard, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. Do not use these guys EVER. Thank you for booking with Direct Ferries. Contact I am now writing direct to their registered office. To get to other parts of Desaru, you can easily book a Grab. Why do they bother with Direct Ferries? The matter is starting to get urgent, but still no response. Find out how we combat fake reviews. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. Will I get a refund if I cancel my booking? WebNeeded to change tickets. not clear. Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. The booking process was smooth and simple to follow. I would recommend that no one uses Direct ferries. We are very sorry but we are not able to handle or to react to your complaint as you have not provided the reference number of the booking. There is no contact number on the website to ring. Direct Ferries Refund DIRECT FERRIES (Southampton) - All You Need to Know BEFORE You Go. Each ferry company has its own policy. Refund instead of credit notes! - Brittany Ferries No refund will be given. You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. We can see that your complaint has been already handled and declined as there was no error from our side. Booking Cancellation Find out how we combat fake reviews. It is impossible to contact them and they are basically holding my money! ***. WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. Less than 24-hours or failure to show for travel. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. 2-3 Three Rivers Business Centre, Felixstowe Road. Seattle, WA 98121-3014. Follow the Ground Transport signs and directions in your app to get to the location. If you are outside of Athens (e.g. How to Get I have bought it carefully, I have checked my email, spam etc. Could not travel from Portsmouth to Caen due to Covid and let DF know before sailing - couldn't amend on website due to it being within 48 hours of the departure time? I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. How to get in touch with us Traveler beware. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. Companies can ask for reviews via automatic invitations. This company is totally unreliable and impossible to contact. WebWill I get a refund if I cancel my booking? Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. Apartment 2 bedrooms for sale in Caparica e Trafaria It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. P&O Ferries With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. Holidaymakers struggle to get refunds. Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. You have been added to the directferries.co.uk mailing list. You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. Channel House Can I cancel them and get a refund? If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. Can I request a ticket cancellation/change on behalf of another passenger? It's now a month later and they still haven't I have applied for a replacement BRP however, I am unable to get the same before 8 weeks. 80-88, 117 41, Athens (Mon-Fri, 08:00-18:00 and Saturday 10:00-15:00). Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. CT17 9TJ COVID-19 Cancellation Credit - Terms & Conditions WebYou cant reach them by phone which is a problem if you need acute help. Heres to fair winds on our crossing! Eventually managed to amend the booking on the web site or so I believed. WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. Re: Uber service at RSW 5 years ago. Our team will cancel your tickets and process your refund request. You can also discover ports and routes available. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Refunds First time I used it I assumed that all the cabins were booked. Direct Ferries One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. Have a browse through our website and use our simple ferry booking Verification can help ensure real people write reviews about real companies. WebA horrible experience. I was unable to check in as the FRS website didnt recognise the details. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. Tried to amend reservation to Mar 3-6. Incredibly unhelpful. They will look after you - Direct Ferries arent interested! Do you mean direct ferries are trying to alter the contract or the op?. Cancellation fees 10 pounds fee for updating the children's age from an infant to 4 and 6 years old. You have been added to the directferries.co.uk mailing list. According to Desaru Coasts website, therell also be a bus station coming soon. Editor, Marcus Herbert. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere Date of experience: March 2022. Here's a list of resources you can use to check your refund status in You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. I tried to amend my booking several times. Way better to just buy the tickets directly from the ferry companies themselves! Dover We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. Please do not hesitate to send us a message or give us a call. Now looking forward to our up coming adventure. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. I had the same problem with P&O and vouchers. Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. In addition all your emails, including the ones you sent from a different email address, were sent to us a month after the sailing date had already passed. If I enter a wrong license plate number, is correction required? Rent-to-own and financing options allow you to get the trailer you need within your budget. Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. The account will stay blocked until dispute will be resolved. gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. These vermin are interested only in your money - not servicing customers. Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. Brittany Ferries However after submitting your request our system is offering automatically some solutions online and the customer have a choice to close the ticket by finding solution online or to reply to that that the problem has not been solved so that our agent can handle it. How we will print them is our big mystery, maybe they will work from a phone. manufactured with at least 1/8 of an inch tread. 91% of travellers recommend this experience. Go directly to the companies providing the ferries. Kind regards, Maya from Direct Ferries. The reservation is only related to Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. WebIf you request to cancel your booking through our help centre or by phone and haven't purchased a Flexi ticket, we charge a cancellation fee of 45/45. Dear customer, Many thanks for your review! You have contacted us on 21 September about this but after you already made the charge back through your paypal account and therefore your account with us was already blocked and the issued refund could not go through. Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. Direct Ferries Reviews ), Sailings to and from over 178 Countries and Islands. Book your ferry tickets with Direct Ferries. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. WebFind the best deals on train tickets from Harpers Ferry, WV to Lindenwold, NJ. Brittany Ferries are really helpful. Dear customer, Many thanks for your review! Thank you for booking with Direct Ferries. So now I just lost my money, because of their incompetence. You can check the status of your refund using IRS Wheres My Refund? You should thus make sure that all details are written correctly. . pack jumper cables, ice scraper, warm clothing, snacks and water. You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. You can amend your booking online if you have an account with us. Refund instead of credit notes! - Brittany Ferries NEVER we got any mail of you. My service experience was awful. Wondering what happens if your ferry travel plans change? refunds If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! Customers can amend bookings free of charge up to check-in closing. This website uses cookies to help us process your bookings as well as customise and improve your experience. I am writing to seek your support and look at this matter with sensitivity and compassion. We quoted correct booking ref, but not the email we used on booking- Direct Ferries would not help us. I was charged double the fare for a crossing one way from Cherbourg to Dublin in August. Booking was quick and easy! We had the same with Qatar. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. It was back in January when Geordie Shore star Chloe Ferry revealed she needed a wig to cover the destruction of her hair.