To place an Order, you must register with us by creating an Account on the Platform. 11.6 In rare cases, ZALORA may at its sole discretion discontinue or cancel any voucher previously issued and will not be responsible for any losses arising therefrom. Get extra 30% Off & 30% Cashback on Everything Your first app purchase Use Code: GETZAPP No min. COVID-19 Donation. Zalora is also aiming to help customers shift towards conscious shopping and extending the life cycle of fashion items, aiming for 50 per cent of its products to meet its sustainability criteria, with 30 per cent of active consumers participating in circular fashion initiatives within the period. 2. discount, brand exclusions apply. You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. Due to Covid-19 restrictions in Brunei, which bars foreign nationals from crossing the country’s borders unless with written permission, the operation … Download & get Extra 30% Off + 30% Cashback. 14.1 ZALORA shall perform its obligations under these Terms and Conditions with reasonable skills and care. see 7.8 below), risk shall pass at the date when delivery would have occurred but for your breach. RM30 for delivery to Brunei. discount, brand exclusions apply. We may exclude individual brands from voucher promotions in accordance with our sales strategies. All amendments to these Terms and Conditions, including our policies will be posted on our Platform and be effective immediately. 9.5 Your returned Products are usually received and accepted at our warehouse within a set number of days after the return drop off or pick up. As much as we'd love to bring fresh fashion finds to those outside the Philippines, we do not offer international delivery. Delivery. Last chance deals and past season steals you can’t resist. In the event of returns and the net order value after returns and cancellation falls below the threshold set out in our Shipping Fees Policy, you may be charged shipping fees. 7.6 All risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a Contract (for e.g. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Platform nor may you use any such content in connection with any business or commercial enterprise. ZALORA shoppers can also shop according to the latest trends that are dominating the fashion runway, whether it’s a monochrome edit, athleisure styling, or this season’s highlights. Start shipping today! 19.2 You must not establish a link from any Platform that is not owned by you. 7.7 If you are not available to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier. You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have. Words imparting a gender shall include every gender and references to persons shall include an individual, company, corporation, firm or partnership; References to "includes" or "including" or like words or expressions shall mean without limitation. The order was shipped, and I still haven't received it. If you are unable to find the pre-paid shipping label, please contact our Contact Service Team via chat [here] or customer@my.zalora.com. Asian online fashion and lifestyle website Zalora is deploying the Algonomy Hyper-Personalization Suite to offer real-time, personalized interactions across all touch points on its customers’ digital journey, including search, content, browse and product recommendations.. With ecommerce sites in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong and Taiwan, Zalora … If we are unable to contact you, we will treat the Order as cancelled. (d) A Contract will relate only to those Products which we deliver to you. ZALORA's team is happy to inform you that as of May 1, 2020 our operations have officially resumed - meaning all orders can be processed and deliveries have started again! Do you do international shipping? Proponents of the COVID-19 vaccine waiver are hoping to apply the same principle of the Doha Declaration, but opponents say that unlike the simpler HIV/AIDS drugs, vaccines are much more complex and encompass multiple layers of intellectual property protection, from their ingredients and manufacturing to delivery. If you cancel your Order before we have shipped it to you, and you have already paid for your Order, you will receive a full refund. In event you prefer to be refunded by different means please contact us via chat [here] or email customer@my.zalora.com and we will try our best to assist you.. Find them here! Carrying an ever-expanding line of local and international brands tailored for consumers in the region, ZALORA Hong Kong is undoubtedly the leading name in online fashion shopping, Our selection of over 50.000 products covers every aspect of fashion, from skirts to suits, sneakers to slip-ons, sportswear to … How can I exchange & return/refund my item. We will try our best to process your request. 7.2 We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. Once an Order has been dispatched it may not be cancelled and the item must instead be returned to the company according to guidelines provided by the Customer Service Team (Please contact the above stated number or refer to your return-slip provided in your received parcel). Chat with us on Mondays to Friday, 7 AM to 8 PM and Saturdays to Sundays, 9 AM to 6 PM. Enter your email for ZALORA news and deals . E-gift cards may only be purchased through debit card, credit card or PayPal. The ship was due to depart Yokohama for … 11.4 In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with an e-gift cards purchase or redemption of that voucher on the Platform, we are entitled to close your Account and/or require a different means of payment. (The RM 35 voucher applies to first-time subscribers only. To place an Order with ZALORA you must be over eighteen (18) years of age. (d) The credit of a promotional voucher does not accrue interest, nor does it have a cash value. The ship's cargo included 18 cryogenic oxygen tanks and other critical COVID care material including 3,650 oxygen cylinders and 39 ventilators. In the event ZALORA becomes aware of any infringement of its intellectual property rights, it shall not refrain from taking any relevant legal action. S$30 max. ZALORA's team is happy to inform you that as of May 1, 2020 our operations have officially resumed - meaning all orders can be processed and deliveries have started again! Here at Zalora, we round up the ideal products that will enhance your looks from head to toe. If your Order consists of more than one Product, the Products may be delivered to you in separate packages at separate times. discount, brand exclusions apply. Customer Service: You can get in touch with their customer support via email customer@ph.zalora.com. Please see our Exchange or Refund / Return Time Frame Policy for more details.. We will refund you via store credit which you may utilize for your next purchase. (f) For cash vouchers stipulated for a specified sum, if you choose to return the product, you will not be refunded the value of the cash voucher. Trending Now. Order in Time for Raya! 7.8 If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within one week of our first attempt to deliver the Product to you) accept delivery, we may (without affecting any other right or remedy available to us) do either or both of the following: (a) charge you for any fee and other costs reasonably incurred by us; or. Aside from Europe, this shipping option has recently been launched in the US, with Asia to follow by the end of the year. Enter your email for ZALORA news and deals . (c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. Shopping with ZALORA is fuss free as we offer a variety of payment methods. Don't worry, we're here for you! We reserve the right to withdraw linking permission without notice. 9.3 We provide a pre-paid return shipping service to ensure the best possible online shopping experience for you. Available on ios and android Apple Featured App Just Arrived. The shipping fee for the rest of Peninsula Malaysia is RM7.60, while deliveries to Sabah and Sarawak are charged a flat shipping fee of RM9.50 for orders less than RM75. For first-time subscribers only . Please note that not all services are available in every country. You may contact ZALORA Customer Service Team at ZALORA Customer Service via chat [here] or customer@my.zalora.com. Brunei Darussalam During the COVID-19 Situation 1. spend. discount, brand exclusions apply. From skin care products that will make your skin looking soft and radiant, to cosmetics and fragrances that perk up your whole look, we have everything a woman will possibly need to boost her self-esteem and confidence and prepare herself for her romantic first date or an exciting girl’s night out! If you discover that you have made a mistake with your Order after you have submitted it to the Platform, please contact customer@my.zalora.com immediately. 7.10 The value of your order shown at check-out on our Platform which is charged to you shall be the value that prevails for ZALORA’s determination of your eligibility for either a waiver or a discount off the shipping fee applicable to your order. Shop ZALORA NOW with Next Day Delivery @ ZALORA Malaysia & Brunei. (d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. Once we receive your Order, we will request pre-authorisation on your card to ensure there are sufficient funds available to complete the transaction. As an express service that delivers the next working day*, it’s perfect for online shoppers who want their packages ASAP. All such rights are reserved by ZALORA and its licensors. Brunei’s Infectious Disease Act includes penalties for a range of offences relating to the control and prevention of COVID-19. In the event such breach occurs, ZALORA will report the breach to the relevant law enforcement authorities and appropriate legal action will be taken. 9.4 We do not honour any walk-in returns. No Contract in respect of any Products shall exist between you and us until we have shipped the Products to your address. If we do not receive the required authorisation, we will not be liable for any delay or non-delivery. (c) An Order is only considered accepted by us upon your Order being shipped to the delivery address provided by you. You shall not commit or encourage a criminal offence, transmit or distribute a virus including but not limited to Trojan horse, worm, logic bomb or post any other material on the Platform which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s propriety rights; send any unsolicited advertising or promotional material; or attempt to affect the performance or functionality of any computer facilities of or accessed throughout the Platform. We reserve the right to amend these Terms and Conditions and our policies at any time at its sole discretion without prior notice. “Launched in September 2019, the Direct Shipping service is increasingly popular with a growing number of customers,” Bittner said. This policy is applicable only to those products which do not fall under the list of non-refundable brands/items provided on our Platform. (e) If the credit of a promotional voucher is insufficient for the Order you wish to place, you may make up the difference using one of our accepted payment methods. spend. Fret not! Log in to your account . From the time when risk passes to you, we will not be liable for loss or destruction of the Product. (g) For more details usage of vouchers terms and conditions please refer to http://www.zalora.com.my/voucher-terms-of-use/. If you did not receive any response from us within five (5) Business Days, please make further enquiries. If we cancel your Order and you have already made payment for your Order, the payment amounts will be fully refunded to you. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you. The … 2. COVID-19 Advisory. Get extra 30% Off & 30% Cashback on Everything Your first app purchase Use Code: GETZAPP No min. Foreign citizens arriving in Brunei must pay the cost of the quarantine accommodation and the test. (b) You shall not misuse the Platform by creating multiple user accounts. You shall not assign, transfer, novate, charge, sub-Contract, create any trust over or deal in any other manner with these Terms and Conditions or a Contract or all or any of your rights or obligations under these Terms and Conditions or a Contract. You shall not use any automated systems or software to extract data from this Platform for any purpose. (b) no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable Contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the Contract, less our reasonable administration charges (including for attempting to deliver and then returning the Product, and any storage fees as provided for in clause 7.8 (a) above). Available on ios and android Apple Featured App SHOP ONLINE FOR THE LATEST IN MEN’S FASHION. 10.6 In the event the Product returned is not faulty, we may at our discretion decide not to replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result. S$30 max. Your cart exceeds the total threshold amount of Php 10,000.00 for overseas items. Get extra 30% Off & 30% Cashback on Everything Your first app purchase Use Code: GETZAPP No min. 11.3 Promotional vouchers must be entered at the check-out page online only. Any breach of this provision would constitute an offence under Section 233 of the Communications and Multimedia Act 1998. Have questions on your order? There’s no minimum … The Product shall be un-used, Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable). Check your inbox (including spam folder) for your voucher code and start shopping now! (b) The credit of a e-gift cards does not accrue interest, nor does it have a cash value. (f) The acts, decrees, legislation, regulations or restrictions of any government, shipping, postal or other relevant transport strike, failure or accidents. In proving such service, it shall be sufficient to prove that the letter or email was properly addressed and, as the case may be, posted as a prepaid or recorded delivery letter or dispatched or a delivery report received. ZALORA's trademarks may not be used in connection with any product or service that is not provided by ZALORA, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits ZALORA. 10.1 All Product descriptions, information and materials posted on this Platform are provided ‘as is’ and without warranties express, implied or otherwise howsoever arising. Unless expressly stated to the contrary and to the fullest extent permitted by law, ZALORA and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Platform and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. We will make our best efforts to always process all Orders but there may be exceptional circumstances wherein, we may need to refuse to process an Order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion. COVID-19 reached Brunei after members of a Tablighi Jamaat attending a prayer session in Malaysia were infected in early May, and returned with the virus. ZALORA has launched a regional partnership with buy now pay later (BNPL) platform Atome to introduce flexible payment options across both its mobile app and website. The current list of exclusions can be found at: http://www.zalora.com.my/faq-non-sale/. Download & get Extra 30% Off + 30% Cashback. (b) To submit an Order, you will be required to follow the online shopping process on the Platform. Submit. SHOP ONLINE ON ZALORA HONG KONG. These e-gift cards will be sent by email. For more details please refer to the FAQ (http://www.zalora.com.my/faq-returns/ ). 16.4 We reserve absolute discretion on the solution we adopt in fully meeting our obligations under the Contract despite the Force Majeure Event. Ship and track parcels with DHL Express. (a) Notices given by post shall be deemed to have been served with two (2) Business Days of being posted to the recipient’s address within Malaysia. In guarantee cases, the manufacturer or supplier must generally be involved, and as such it may take longer to resolve such an enquiry or complaint. General Inquiries. INS Jalawsha reached Visakhapatnam with 18 cryogenic oxygen tanks and other critical COVID care material including 3,650 oxygen cylinders and 39 ventilators from Brunei and Singapore. 12.1 The content displayed on this Platform is provided without any guarantees, conditions or warranties as to its accuracy. (a) The information set out in the Terms and Conditions and the details contained on this Platform do not constitute an offer for sale but rather an invitation to treat. 11.7 Conditions for the redemption of promotional vouchers: From time to time we may distribute promotional vouchers that may be used only on the Platform, which we will send to you either by email or post: (a) Promotional vouchers are valid for the specified period stated on the voucher, can only be redeemed once and may not be used in conjunction with other promotional vouchers and discounted items. 11.5 We assume no liability for the loss, theft or illegibility of gift or promotional vouchers.
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